User Privacy / GDPR
The General Data Protection Regulation of the European Union, known by the acronym GDPR,
It is a data privacy regulation to protect all data of EU citizens.
This law gives your visitors the right, among other requirements, to receive or delete all their personal data.
Links to other websites for which we are not responsible may be included on our website and you should consult their privacy policies. We respect the privacy of our customers / users and process their personal data in accordance with applicable law. Data will not be processed for any purposes other than those specified herein.
The types of personal information we collect include:
Your first and last name, email address, phone number and address; For foreigners, if they make a local accommodation reservation, they will also be asked for their ID or passport number with their expiration date, date and place of birth for the purpose of communicating to the SEF (Aliens and Borders Service) within 2 months. days after check-in date at the property.
Credit card details (card type, credit card number, cardholder name, expiration date and security code);
Information about the guest's stay, including arrival and departure dates, special requests made, comments on service preferences (including room preferences, amenities or any other services used);
The information you provide about your marketing preferences or by participating in quizzes, contests or promotional offers;
You can always choose what personal data (if any) you would like us to provide. Choosing not to provide certain data may impact your transactions with us.
Data we collect automatically
Using our website, we also automatically collect data, some of which may be personal data. For example, data such as language setting, IP address, location, device settings, device operating system, registration information, usage time, requested URL, status report, user agent (browser version information), operating system, result (visitor or booking person), browsing history, user booking ID, and types of data viewed. For more information about cookies:
For what purposes is the data collected used?
We use your personal data for the following purposes:
A. Reservations: We use your personal information to complete and manage your online reservation.
B. Customer Service: We use your personal data to provide customer support.
C: Guest Comments: We may use your contact details to invite you by email to write a review after your stay. By doing so, you can help other travelers choose the most suitable accommodation. If you submit a comment, it may be posted on our website.
D. Marketing Activities: We also use your data for marketing related activities as permitted by law. When we use your personal data for direct marketing purposes, such as business newsletters and marketing communications about new products and services or other offers that we think may interest you, we include a link that you can use if you do not want us to send you future messages.
E. Other Communications: There may be other times when we contact you by email, post, telephone or text messages, depending on the contact details you share with us. There may be several reasons for this, including:
The. We may need to respond and handle requests you have made.
B. If you have not completed an online booking, we may send you an email reminder to continue your booking. We believe this additional service is useful to you as it allows you to continue with a booking without having to search the accommodation again or fill in all the booking details.
W. When you use our services, we may send you a questionnaire or invite you to comment on your experience with our website. We believe this additional service is helpful to you and us as we may improve our website based on your feedback.
F. Statistics, Improvements and Investigation: We use personal data to conduct investigations and analysis. We may involve third parties to perform them on our behalf. We may share or disclose the results of such studies, including to third parties, anonymously and in aggregate form. We use your personal data for analytical purposes, to improve our services, to improve the user experience and to improve the functionality and quality of our online travel services.
G. Security, Fraud Detection and Prevention: We use information, which may include personal data, to prevent fraud and other illegal or illegal activities. We also use this information to investigate and detect fraud. We may use personal data for risk assessment and security purposes, including user authentication. For these purposes, personal data may be shared with third parties, such as law enforcement authorities, as permitted by applicable law and external consultants.
H. Legal Scope: In certain cases, we need to use the information you provide, which may include personal data, to deal with and resolve legal disputes or complaints, to conduct legal investigations, or to enforce agreements or to comply with legal requests from competent authorities. to the extent required by law.
If we use automated means to process personal data that has legal effects or materially affects you, we will implement appropriate measures to safeguard your rights and freedoms, including the right to obtain human intervention.
In consideration of points A and B, we are dependent on the fulfillment of a contract: Use of your data may be necessary to execute the contract you have with us. For example, if you use our services to make a reservation online, we will use your data to fulfill our obligation to complete and manage that reservation in accordance with the contract we have with you.
Regarding CH points, we depend on your legitimate interests: We may use your information for our legitimate interests, such as offering you the most appropriate content on our website, email and newsletters, in order to improve and promote your our products and services, and the content of our website. This is also done for administrative reasons, legal purposes and for fraud detection. When we use personal data to serve our legitimate interests, we will always balance your rights and interests in protecting your information against our rights and interests.
Regarding purpose H, we also depend, where applicable, on our obligation to comply with applicable law.
Where necessary, under applicable law, we will obtain your consent before processing your personal data for direct marketing purposes.
Who has access to your personal data and who is responsible for processing your data
Our company does not disclose to third parties any personal data of its Customers and Users without their consent, except as required by law, and it is our responsibility to process your personal data.
If the data subject needs to contact the data controller, he / she may do so through the means and contact details below:
Through the Client Area;
By sending an email to
Where is User data stored?
The data of our customers and users are automatically stored on a secure server located in Portugal, and stored in specific databases created for this purpose. These servers are protected and maintained to the highest security standards and in compliance with applicable privacy laws. If you wish to be removed from our database, you may exercise this right by contacting us through the various means available on the site.
How long do we keep your personal data?
The length of time for which personal data is stored and stored varies according to the purpose for which the information is processed. Safeguarding legal requirements the data will be stored and kept only for the minimum period necessary for the pursuit of the purposes that motivated its collection or further processing, as defined by law.
What are the rights of the Client / User?
As holders of personal data, Customers / Users are guaranteed at any time the right of access, rectification, updating, limitation and deletion of their personal data (except when data is indispensable for the provision of services and compliance with legal obligations). ), the right to object to their use for commercial purposes and to withdraw consent, and the right to data portability.
You may contact us at any time by emailing us at to: Obtain a copy of your data or Permanently delete your data from our database.
If you choose not to use the cookies described in the C-F parameters and you have no option to disable them directly (in your browser, for example), please contact